• Full Time
  • Malta

CUSTOMER SUPPORT REPRESENTATIVE

Born in Sweden and headquartered in Malta, at Fortytwo, we are a multicultural team of professionals, and we pride ourselves on being innovative, and robust. Our team is expanding, and we are now looking for a Customer Support Representative to handle technical customer support requests and enquiries in a professional manner and to the satisfaction of the customer as well as to monitor multiple systems used by the Company.


The opportunity:

We are exploring ways to grow our team and in taking ownership of this role, your areas of responsibility will be:

  • Provide first line support and first contact resolution to customers.
  • Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
  • Identity the customers’ needs and assist customers with their queries.
  • Handle complaints in a professional manner, provide solutions and follow up to ensure resolution.
  • Provide valid, precise, and complete information using the proper methods and tools.
  • Actively monitor traffic, identity and report any issues according to the Company’s procedures.
  • Escalate technical issues using the SOPs of the Company.
  • Build rapport and trust with customers through open and interactive communication.
  • Work in a proactive manner to identify issues that may arise before the customer reports such issues.
  • Follow communication procedures, guidelines and Company policies.
  • Any other task assigned by the management and as required from time to time.


Your skillset:

We are looking for an individual with an ordinary level of education, and proven customer support experience or experience working in a customer-facing role.

Additionally, the ideal candidate will have:

  • Passionate about Customer Service where customer satisfaction and first contact resolution immediately come to mind.
  • Customer centric team player with a ‘can-do’ attitude.
  • Excellent verbal and written communication skills in English.
  • Strong analytical, technical troubleshooting and problem-solving skills.
  • Able to handle difficult or sensitive situations with tact and diplomacy.
  • Able to adapt, multitask and prioritise.
  • Able to keep up to date with the latest technologies, products, services, and SMS industry.


The Benefits:

By joining Fortytwo, you will have the opportunity to work in an ambitious team that strives to deliver with great team spirit and a multicultural environment. We believe that our employees are our greatest asset and apart from providing a competitive salary, we also provide our employees with:

  • Career progression
  • Training
  • Health insurance
  • Life insurance
  • Gym allowance
  • Hybrid working
  • Team activities

If you enjoy working with people and you want to join a team of dynamic and talented individuals, then this is the next step in your career!

To apply, please send your CV to careers@fortytwo.com

To apply for this job email your details to careers@fortytwo.com

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