FAQs

Frequently asked questions

Service

 

  • Can I send messages to friends?

    Fortytwo enables systems and business entities to message and communicate with their clients. It is not designed as a messaging system for personal use. There are many alternative systems and solution designed for personal use. If you contact one of our customer service agents, they will be more than happy to explain some of our preferred options.

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  • What type of customer service do you offer?

    Fortytwo has a fully operational 24-hour/365 days customer service team of multi-lingual service agents. Good customer service and a timely response to any queries is our hallmark.

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  • Do you have live support?

    Yes. Fortytwo has 24hrs/365 days multi-lingual customer service staff ready to answer your questions. Get in touch, we are waiting to answer your questions.

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  • Are there any restrictions on what I can send?

    Fortytwo is here to provide you with all your messaging and communication requirements. Fortytwo will not tolerate any illegal communications, breach of intellectual property, breach of Data Privacy, obscenity, pornography and any other form of restricted communications in the use of our messaging platform and as outlined in our Terms and Conditions. Each further product line has similar terms and conditions, please ensure that these are adhered too.

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  • Can I choose my sender ID?

    This depends on the network that the messages are sent. Fortytwo’s system and solution is fully supportive of customer specified sender IDs up to a maximum of 11 characters normally. Please contact customer service to ask about your preferred send ID.

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  • What sender will the message appear from?

    The sender ID is a user defined field for both SMS and instant messaging (IM) available on our Advanced Messaging Platform (AMP). Some networks and instant messaging systems, place their own constraints on the sender IDs that can be used. It is important to note that SMS messaging is a two-way mode of operation and the sender ID must also equate to the return path you wish the customer to reply on.

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  • Can I specify the message sender?

    Fortytwo’s system lets you define the message ID within the standard constraints of character length and format. Certain networks and jurisdictions have their own particular constraints too. Instant messaging technologies vary in the sender ID that clients can adopt. Please speak with our business development or customer service department for more information.

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  • Can I schedule when my messages are sent?

    Yes. Fortytwo’s systems allow for the scheduling of messages and the validity period of messages as well.

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  • Can I see my message history?

    Fortytwo maintains all transactional details for all sent messages in accordance with law. These details are available to our clients through the client control panel (CCP). Clients can access all information regarding messaging history through the CCP.

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  • What is the minimum number of messages I can send?

    Fortytwo allows clients to send single messages. The mimimum number of messages that a client can send is a single one.

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  • What is the maximum numberof messages I can send?

    Fortytwo’s message system is built on high availability, fully scalable architecture. Whatever your messaging requirements, please speak to us and we will accommodate your needs.

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  • What languages can I message in?

    Fortytwo’s messaging system and Advanced Messaging Platform (AMP) is fully compatible with all languages normally encoded. If any given language is available via SMS or instant messaging (IM), it is highly likely that Fortytwo can send messages in the given language too. Please contact our customer service team to ask about your specific language requirements.

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  • Can I use special characters in my messages?

    Most special characters can be used in SMS messaging, thus reducing the total message length to 70 characters instead of the typical 160 charactoers. Instant Chat Messages normally utilise special characters without constraint.

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  • What delivery rate do you offer?

    Fortytwo will always endeavour to deliver your message. Most non-deliveries arise from issues out of our control such as bad numbers, operator issues or unavailable mobile devices. The vast majority of our mobile messages are successfully delivered. We also employ our Number Validation Service (NVS) to increase the successful delivery rate by ensuring that your numbers are valid.

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