Customer Relationship Management

April 19, 2015

usecase

You’ve secured your customers’ attention and with the combined power of IM and SMS you can keep their attention from straying. Mobile messaging enables the delivery of high quality customer service throughout the entire relationship that an enterprise establishes with a customer. Whichever industry you operate in, you can keep your customers updated and informed instantly.

The personal nature and ubiquity of SMS makes it an ideal channel of communication with your customers and one which, as research shows, is rarely ignored. Open rates hover around the 98% mark as opposed to email open rates which are significantly lower. While not having quite the same statistics as SMS, IM nevertheless offers feature rich content and a new and exciting way to interact with your customer base.

Complete the communication loop with a virtual number, which enables you to receive feedback from or interact with your customers.

Nurture the relationships you’ve built with your customers by incorporating IM and SMS into your CRM System.

Everything starts with a message. Talk to Fortytwo about making us your preferred messaging partner.

 

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