With the ever-increasing number of enterprise uses for SMS messaging, we have compiled an infographic covering thirty-five of the most noteworthy SMS use cases across all industries.
Since the outbreak of Ebola in 2014, the Red Cross in conjunction with a local mobile provider has sent out approximately two million SMS per month, providing important health information to local residents in Sierra Leone. In regions where Internet access is sparse and remote communities are inaccessible, text messaging has quickly become the preferred medium for aid workers to educate the public since the majority of Sierra Leone’s population – 69 percent – own a mobile phone. The purpose of the SMS is to provide support and advice to people with symptoms and also reminders to seek early treatment. Using SMS alerts to broadcast urgent information to Sierra Leone’s community has helped prevent the spread of the Ebola virus by providing clear and time critical health information across the region.
As in other parts of Africa, mobile phone technology has proven to be a crucial tool in communicating with the most remote populations in Tanzania. With 25 million subscribers, the country has the highest rate of text messages sent per month in east Africa, according to the Tanzania Communications Regulatory Authority. Since its launch in November 2012, Wazazi Nipendeni (“Parents Love Me” in Swahili) – a free SMS health campaign to help pregnant women – over 125,000 pregnant women have registered for the free SMS. More than five million text messages have now been sent to subscribers – many of them in rural areas of Tanzania – who have timely health information and reminders for doctor’s appointments sent directly to their mobile phones.
In a new initiative to push back against declining blood donation rates, Sweden’s blood service is capitalizing on mobile technology to send text messages to donors telling them when their blood has been used. Donors initially receive a ‘thank you’ text when they give blood, but now also receive a message when their blood is used to treat someone. Mobile messaging allows the blood service to stay connected to donors in a very personal way. The blood service believe that, by giving donors this sort of positive and personal feedback about how their contribution has helped others, the text messages will not only show appreciation, but also actively encourage them to donate again.
As an innovative development in terms of Emergency Room (ER) patient care, Raulerson Hospital in Florida have introduced informER, an optional text message service which allows hospital staff to communicate with patients regarding the status of their ER visit. ER patients can also share these text updates with their loved ones so they can stay up to date with the latest information regarding the patient’s ER visit. Average ER wait times at the hospital are also available via SMS alert prior to attending the hospital.
A tropical island surrounded by seas, Singapore receives abundant rainfall particularly during the monsoon seasons. Over the last three decades, Singapore has experienced significantly heavier rainfall. The growth of urban areas has further led to greater storm water flows from developed areas into canals. Recognising the impact of extreme weather conditions, the Meteorological Service of Singapore now provides an SMS alert for subscribers whenever heavy rain is expected to affect Singapore. The SMS alert lets subscribers know when and where heavy rain is expected, and also tidal change data coinciding with heavy rainfall. Further SMS are sent to subscribers if heavy rain has ceased or is no longer expected.
SmokefreeTXT is a text messaging program specifically designed for teens and adults across the United States who are ready to quit smoking. SmokefreeTXT was created to provide around-the-clock encouragement, as well as tips and advice to help those who would like to quit. Users will receive up to five SMS per day and can receive additional support by texting specific keywords to SmokefreeTXT.
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